Our Private policy

This Privacy Policy describes how personally identifiable information you may provide on the rhone-dental-clinic.ch website (“Website” or “Service”) and any of its related products and services is collected, protected and used. It also describes the choices you have regarding our use of your personal information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Rhone Dental Clinic S.A. (“Rhone Dental Clinic S.A.”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understand and agreed to be bound by the terms of this Agreement.

This Policy does not apply to the practices of companies we do not own or control, or to people we do not employ or manage.

Automatic data collection

When you open the website, our servers automatically record information that your browser sends. This data may include information such as the IP address of your device, browser type and version, operating system type and version, language preferences or the web page you were visiting before you came to the website and services. Moreover, the pages of the website and services you visit, the time spent on those pages, the information you search for on the website, access times and dates, and other statistics.

The information automatically collected is only used to identify potential cases of abuse and to compile statistical information regarding the use and traffic of the Website and Services. This statistical information is not otherwise aggregated to identify any particular user of the system.

Personal data collection

You can access and use the Website and Services without telling us who you are or revealing any information by which anyone could identify you as a specific, identifiable individual. However, if you wish to use certain features of the Website, you may be asked to provide certain personal information (for example, your name and email address).

We receive and store any information you knowingly provide to us when you make a purchase, or fill out any online form on the website.

If necessary, this information may include the following:

  • Personal data such as name, country of residence, etc.
  • Contact information such as email address, address, etc.
  • Geolocation data such as latitude and longitude.
  • Any other material you voluntarily submit to us, such as articles, images, comments, etc.

Some of the information we collect directly come from through the Website and Services. However, we may also collect personal information about you from other sources, such as public databases and our joint marketing partners. You may choose not to provide us with your personal information, but you may not be able to take advantage of some of the features of the Website. Users who are unsure of the required information are encouraged to contact us.

Use and processing of collected information

In order to make the Website and Services available to you, or to fulfill a legal obligation, we must collect and use certain Personal Information. If you do not provide the information we request, we may not be able to provide you with the requested products or services. Any information we collect from you may be used for the following purposes:

  • Create and manage user accounts
  • Fulfill and manage orders
  • Provide products or services
  • Improve products and services
  • Send administrative information
  • Send marketing and promotional communications
  • Respond to inquiries and provide support
  • Request feedback from users
  • Enhance user experience
  • Post customer/patient testimonials
  • Conduct targeted advertising
  • Administer prize draws and contests
  • Enforce terms and conditions and policies
  • Protect against abuse and malicious users
  • Respond to legal requests and prevent harm
  • Run and operate the website and services

The processing of your Personal Information depends on how you interact with the Website and the Services, where you are in the world and one of the following conditions apply if : (i) you have given your consent for one or more specific purposes; however, this does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) the provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligation ; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under certain laws, we may be permitted to process information until you object to such processing (by unsubscribing), without having to rely on consent or any of the other legal bases below. In all cases, we will be happy to specify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Invoicing and payments

We use third party payment processors to help us process your payment information securely. The use of your Personal Information by these third party processors is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.

Disclosure of information

It depends of the Services requested or as necessary to complete any transaction or provide any service you have requested.  We may share your information with your consent with our trusted third parties who work with us, any other affiliates or subsidiaries that we rely on to assist in the operation of the website and the services offered to you. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except if necessary to perform services on our behalf or to comply with legal requirements.

We may only share your personal information for these purposes with third parties whose privacy policies are consistent with ours or who agree to abide by our privacy policies.

These third parties receive the Personal Information they only need to perform their designated functions. In addition, we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

Record of information

We will retain and use your personal information as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements, unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you have updated or deleted it, but not in a manner that could identify you personally. Once the retention period is over, the Personal Information will be deleted.
Therefore, the right of access, the righ to erasure, the right to rectification and the right to data portability cannot be enforced after the retention period has expired.

Transfer of information

Depending on your location, data transfers may involve the transfer and storage of your information in a country other than your own. You have the right to know about the legal basis transfers of information to a country outside the European Union. Or to any international organization established under public international law or established by two or more countries, such as the United Nations, and the security measures we take to protect your information. If such a transfer occurs, you can learn more by checking the relevant sections of this policy or by contacting us using the information provided in the contact section.

Users rights

You can exercise several rights regarding the information we process. In particular, you have the right to do the following:

1) Right to withdraw your consent where you have already given your consent to the processing of your information
2) Right to object to the processing of your information if the processing is carried out on a legal basis other than consent
3) Right to know whether information is being processed by us, obtain disclosure of certain aspects of the processing and obtain a copy of the information being processed
4) Right to verify the accuracy of your information and to request that it be updated or corrected
5) In certain circumstances, to restrict the processing of your information, in which case we will not process your information for any purpose other than storage
6) Right, in certain circumstances
7) Right to receive your information in a structured, commonly used and machine-readable format and, if technically possible, to pass it on to another controller without hindrance. This provision applies provided that your information is processed by automated means and the processing is based on your consent, on a contract to which you are party or on pre-contractual obligations.

Your right to object to the processing of the data

When personal information is processed in the public interest, in the exercise of an official authority vested in us or for the purposes of our legitimate interests, you may object to such processing by providing a reason related to your particular circumstances to justify the objection.
However, if your personal information is processed for direct marketing purposes, you may object to such processing at any time without providing a reason. To find out whether we process personal information for direct marketing purposes, you can consult the relevant sections of this document.

Data protection rights under the DPA

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Rhône Dental Clinic S.A. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Information. If you wish to be informed of the Personal Information we hold about you and if you wish to have it deleted from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • Right to request access to your Personal Information that we store and have the ability to access your Personal Information.
  • Right to ask us to correct any Personal Information that you believe is inaccurate.
  • Right to ask us to complete any Personal Information that you believe is incomplete.
  • Right to request the deletion of your Personal Information under certain conditions in this Policy.
  • Right to object to our processing of your Personal Information.
  • Right to request restrictions on the processing of your Personal Information.
  • When you restrict the processing of your Personal Information, we may store it, but we will not process it further.
  • Right to receive a copy of the information we have about you in a structured, machine-readable and commonly used format.
  • Right to withdraw your consent at any time Rhone Dental Clinic S.A. has relied on your consent to process your Personal Information.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

How to exercise these rights

Any request to exercise your rights may be addressed to Rhone Dental Clinic S.A. at the contact information provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information to allow us to verify that you are the person you claim to be or that you are the authorized representative of that person. Then, you must include sufficient detail to allow us to fully understand and respond to the request. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information is about you.

The privacy of children

We do not knowingly collect Personal Information from children under the age of 18. If you are under 18 years old, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children’s use of the Internet and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have a reason to believe that a child under 18 years old has provided us with Personal Information through the Website and Services, please contact us. You must also be at least 16 years old to consent to the processing of your personal information in your country (in some countries, we may allow your parent or guardian to do so on your behalf).

Emailing / Newsletter

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your e-mail address to third parties except as described in the Use and Processing of Information section or for the purpose of using a third party vendor to send such e-mails. We will retain information sent via e-mail in accordance with applicable laws and regulations.

In accordance with the CAN-SPAM Act, all emails sent by us will clearly indicate from whom the email originated and will provide clear information on how to contact the sender. You may opt out of receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each resource that may collect Personal Information.

Information security

We protect the information you provide on computer servers thanks to a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our control and custody.
However, no data transmission over the Internet or wireless network can be guaranteed.

Although, we strive to protect your personal information, you acknowledge that :
1) the Internet has security and privacy limitations that are beyond our control
2) the security, integrity and privacy of all information and data exchanged between you and the Website and the Services cannot be guaranteed; and
3) such information and data may be accessed or altered in transit by a third party, despite our best efforts.

Data breach

In case we learn that the security of the Website and Services has been compromised or that Users’ Personal Information has been disclosed to independent third parties as a result of external activities, including, security attacks or fraud, we reserve the right to take reasonably appropriate action, including, but not limited to, investigation and reporting, as well as notification and cooperation with law enforcement authorities. In case of a data breach, we will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do so, we will post a notice on the website, send you an email, contact you by phone, or via a letter.


We reserve the right to change this Policy or its terms and conditions relating to the Website and Services from time to time at our discretion and will notify you of any material changes to the way we handle Personal Information.
When we do so, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, through the contact information you have provided. Any updated version of this Policy will be effective immediately upon posting of the revised Policy, unless otherwise specified.

Your continued use of the Website and Services after the effective date of the revised Policy (or as otherwise specified at that time) will constitute your consent to such changes.

However, without your consent, we will not use your personal information in a manner materially different from that stated at the time your personal information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all of its terms.
By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you may not access or use the Website and Services.

Please contact our dental clinic in Geneva

If you would like to contact us to find out more about this disclaimer or if you would like to contact us with any questions regarding this disclaimer, you can do so via the contact form, send an email to contact@rhone-dental-clinic.ch, call us  +41 22 310 50 77 or write a letter to :

Rhône Dental Clinic
Rue du Rhône 29,
1204 Genève,